September 25, 2025
Blue Pan Pizza, Congress Park Location
Position: Manager of Operations
Full-Time | $85,000 $90,000/year (DOE)
About Blue Pan Pizza
Blue Pan Pizza is a locally owned, award-winning pizzeria known for our Detroit-style pizza, high standards of service and passionate team culture. We are seeking a dynamic and experienced Manager to lead our team with integrity and positive energy, committed to delivering the highest level of hospitality to our guests and fostering an exceptionally positive workplace for our team.
Position Overview
The Manager of Operations is responsible for overseeing all daily operations, driving financial performance, and is expected to recruit, develop, and lead a strong team of high-performing hospitality professionals across all restaurant positions.
You’ll implement systems, maintain standards, measure specific outcomes and create a positive workplace culture through a hands-on leadership style.
This role requires someone with previous management experience in the hospitality industry as it relates to leading a team to accomplish company goals and provide the absolute best customer service in our industry. You will be expected to combine your passion for exceptional service, serving exceptional food and using strong organizational skills to ensure a memorable dining experience for all guests.
The Manager of operations reports to the Regional Manager and works directly with Ownership to implement the appropriate management style to foster a positive working environment and accomplish company goals. This position is an exceptional opportunity for professional growth within the organization for the right candidate.
A significant portion of our business is derived from to-go and delivery services, so being enthusiastic about these aspects of our business model is crucial to success in this position.
Key Responsibilities
Implement a management style that creates and maintains a positive work environment for all team members.
- Lead all aspects of restaurant daily operations for front and back of house.
- Recruit, interview and train all FOH team members to deliver exceptional guest experiences and accomplish company goals.
- Manage onboarding, offboarding and most other Human Resource duties for all employees who work at Blue Pan Pizza.
- Maintain compliance with health, safety, and labor regulations.
- Manage food costs, monitor inventory and usage and place most orders with our food and beverage vendors.
- Manage our labor model based on workload and sales volume at any given time.
- Analyze financial reports and take action to improve performance.
- Create a team culture built on respect, consistency, and accountability.
- Oversee opening/closing procedures.
- Evaluate guest experiences to ensure they receive the highest level of service in our industry. Taking ownership and coming up with solutions when issues arise with our guests is critical to be successful at this position.
- Collaborate with the Kitchen team to ensure our food consistently meets the high standards we have set since our inception.
- Update POS system with menu items as needed.
- Conduct performance reviews, provide feedback, and oversee employee performance based on goals outlined in the performance review.
- Lead team pre-shift, weekly and quarterly team meetings.
- Oversee daily accounting for the Front of House team including the pooling and distribution of gratuities.
- Oversee payroll for the FOH team; ensuring hours worked are consistent with hours scheduled and tip earned are accurate and processing correctly on a bi-weekly basis.
- Provide detailed analysis of financial performance.
Qualifications
- At least 2 years proven experience in restaurant management, preferably in a high-volume environment that has robust to-go and delivery operations on top of an incredibly busy dining room.
- Strong leadership and team management skills with the ability to motivate and inspire. An extraordinarily high level of emotional intelligence and low drama are key to success in this role. If you are unable to control your emotions in high pressure situations, this is not the job for you.
- Excellent communication and interpersonal skills. You must be passionate about the guest experience.
- Highly organized and detail oriented. An ability to manage multiple projects and deadlines at the same time is critical to being successful at this position.
- Basic proficiency in MS Excel is required.
- Significant experience with restaurant financial reporting is required.
- Flexibility to work evenings, weekends, and holidays as required.
What We Offer
- Competitive salary: $85,000 – $ 90,000/year based on experience with opportunity for growth within the organization for the right candidate.
- Health Insurance and 401K benefits
- Generous paid time off policy.
- Opportunity to contribute to a growing brand with possible future openings.
- A culture rooted in hospitality and quality of both food and service.
Application Process: Interested candidates are invited to submit their resume, cover letter, and references via the careers section of our website of via our job ad on Poached.
Blue Pan Pizza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimers:
- This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.”
- The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description, and other duties may be assigned.”
- This document does not create any implied or expressed contractual obligation on the part of the organization and/or any of its affiliates.
- The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.